Absa Insurance Company

JT has been conducting monthly customer satisfaction surveys for us since 2006. The company has never failed to deliver survey results accurately and on time, regardless of pressure and external factors. Their dealings with us are caring, yet always professional. Data is analysed in detail and recommendations that add real value to our business is provided.

Manager Customer Experience and Communication, Absa Insurance Company

Absa Life

Client retention is of great importance to Absa Life. It is of course in our best interests to retain premium income, but it also forms an integral part of customer centricity, which is one of our primary focus areas. JT has been providing us with telephonic client retention services since 2007 and they have proven themselves to be invaluable partners.
Their staff are committed to excellence, driven to achieve and passionate about our clients and our business. Their interactions with us and with our clients are always professional, and their service and advice add real value to our operations. I have no hesitation in recommending JT as a strategic alliance in the area of client retention.

Direct Marketing Manager: Accident, Life & Health, Absa Insurance Services

PPS Insurance

We have had a long standing relationship with JT, and it has served our company well. In fact, we are constantly looking for new ways to use their call centre operations to streamline and improve our business processes.
We have been particularly amazed at their results in generating leads for us from our own orphan and other databases. They are often able to provide us with more than one hundred appointments per day for our brokers and advisers.
It should be clear that their efforts are invaluable in respect of increasing volumes and revenue in our business.
Our relationship with JT is truly a win-win arrangement. They say “Consider it solved”, and when it comes to lead generation, we at PPS certainly do.

Divisional Manager: Broker Services, PPS Insurance

Spectrum Valuations and Asset Solutions

We regard employee satisfaction as vital to our success and our competitive advantage and regularly conduct employee satisfaction surveys to gauge our employees’ experiences.
We use JT Call Centre to conduct these surveys as we have found them to be accurate, reliable and very reasonable in their fees. Moreover, their staff and managers provide us with invaluable input and suggestions before the surveys to ensure that we track and measure the most relevant aspects as well as proposed remedial measures after the surveys to ensure that we glean maximum value from the results. The experience of having these surveys conducted by JT, has been invaluable.
I have personally had the pleasure of being associated with the principals and staff of JT. We have benefited in many ways far beyond the expectations of the various briefs. I regard our association as a partnership and have no reservation in recommending JT Call Centre for any surveys since I regard them as experts in their field.

EB Wright, Managing Director, Spectrum Valuations and Asset Solutions