Encourage your clients to share their experience of your company and its' products and services. Surveying your clients will help you understand what they need so you can improve your products and services.
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We develop and conduct surveys which will collect vital information enabling you to analyse trends and develop customer service indices.
Use these indices to assess areas that have improved or deteriorated. They can also be used to improve internal competitiveness and as input to your 360 degree feedback for employee appraisals.
We do offer online survey options, but strongly recommend that these campaigns be conducted telephonically. A trained interviewer will clarify and probe answers ensuring reliable data.
Contact your customers now, while it is still allowed, and get your business ready for future marketing campaigns.
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We recover gross revenue of approximately R30 million a year by reinstating more than 2 300 lapsed policies every month.
Inviting customers and employees to talk about your company and its products or services isn’t brave or reckless; it’s smart strategy.
By surveying your clients you can understand and address their needs for products or services.
Measure and improve your service to your clients while ensuring compliance to regulated standards.
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JT Call Centre is a leading outsourced call centre in South Africa and the number one choice for affinity-based campaigns. JT Call Centre is an Approved Financial Services Provider; FSP No 38691.