We deliver consistently professional inbound and outbound contact centre interactions on behalf of our clients, helping them to retain and recapture customers, grow their revenues, gauge employee and client sentiment and perform administrative customer services.
If a task, campaign or intervention can be done by a person on a phone, we can do it!
POPI is an acronym for Protection of Personal Information. The POPI Act has been signed into law, but is not yet fully in operation.
Once in operation, organisations will have 12 months to comply.
There's an opportunity for you now to protect your future marketing efforts, grow your business and get compliant!
No business can improve its products or services without knowing what its customers want or need (or don’t want or need). We conduct regular customer surveys, supplying clients with information that is invaluable in analysing trends and developing customer service indices (CSIs). These indices are used to assess improvements and deterioration, improve internal competitiveness, and deliver 360-degree feedback for employee performance appraisals.
We do offer online survey options, but strongly recommend that these campaigns be conducted telephonically.
Contact your customers now, while it is still allowed, and get your business ready for future marketing campaigns.
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We recover gross revenue of approximately R30 million a year by reinstating more than 2 300 lapsed policies every month.
Inviting customers and employees to talk about your company and its products or services isn’t brave or reckless; it’s smart strategy.
By surveying your clients you can understand and address their needs for products or services.
Measure and improve your service to your clients while ensuring compliance to regulated standards.
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JT Call Centre is a leading outsourced call centre in South Africa and the number one choice for affinity-based campaigns. JT Call Centre is an Approved Financial Services Provider; FSP No 38691.